I often wondered why items disappear from shared spaces, such as pens from the reception desk or coffee mugs from the lunchroom. I read about a group of epidemiologists from Australia who published the results of a study in the British Medical Journal documenting the disappearance of teaspoons from their lunchrooms. They purchased both high and low quality teaspoons and distributed them throughout the lunchrooms of their research centre. They examined teaspoon disappearance in common lunchrooms and private lunchrooms.
They found in private lunchrooms half the teaspoons had permanently disappeared in 11 weeks. However, from communal lunchrooms, it took only 6 weeks for half of the teaspoons to disappear. The researchers concluded that in order to keep their employees satisfied with the amount of teaspoons available, the research centre should purchase over 250 teaspoons per year.
I found this study interesting from an organizing perspective because it indicated items disappear faster when left in a common area where more people who have access to them. This is a problem in office settings as time is wasted looking for items and money is wasted in purchasing extra supplies. In a home setting, items are more likely to be picked up and moved by someone else in your home when left out in a common area instead of being properly stored after use. Organizing and simplifying procedures can minimize loss and misplacement of items.
Suggestions for change:
In an office setting, educate co-workers as to what is happening. Let them know how much the missing items affect the bottom line of the business. Spending a hundred dollars on replacing teaspoons means less money for other things. Encourage co-workers to bring their own personal items such as coffee mugs, water bottles, and teaspoons to use at work instead of stealing from the cafeteria or lunchroom.
Ensure people have the supplies they need. At work, each employee should be issued with a standard set of office supplies as necessary (e.g. stapler, tape dispenser, scissors, hole punch). Also, review common areas to determine what shared items are needed in these work spaces. At home, if your children are in school, they will need their own supplies for their desks instead of needing to take them from the kitchen or from your home desk.
Purchase specialized items for common areas to make them obviously shared items. For example, coffee mugs in the office lunchroom could all be exactly the same size and colour and have the company logo printed on them. The stapler and hole-punch at the photocopier could be bright red and labeled with a gold permanent marker. In your home, you might decide to get supplies for each person/area in specific colors (red for son, green for daughter, purple for mom, brown for dad, black for the kitchen, and yellow for the craft room). If you don’t wish to share an item with a roommate/family member, be sure to put it away after use to reduce the risk it will be picked up by someone else.
Some larger companies are using vending machines to dispense tools and supplies. Employees type in their employee ID code or swipe their pass-cards on the vending machine. This is an ideal solution for companies who cannot afford a full-time stock controller. It also allows management to track employees to find those who routinely misplace, hoard, or even steal tools or other supplies. It may not work with all offices, though, and certainly wouldn’t work well in a home.
While all the systems listed above may work, nothing beats a system where the items have a designated area and people are educated on the importance of returning items to where they belong. At home, a simple walk through the house each night before bed to relocate out-of-place items can also help to return items to their proper storage space so they don’t “get legs” and disappear for long periods of time.