In late October, The Wall Street Journal ran the article “Neatness Counts at Kyocera and at Others in the 5S Club.” The article explores a typical day for Kyocera employee Jay Scovie, whose job it is to patrol offices to make sure they are sorted, straightened, shined, standardized and sustained masterpieces of uncluttered glory:
Kyocera’s version of 5S, which it calls “Perfect 5S,” not only calls for organization in the workplace, but aesthetic uniformity. Sweaters can’t hang on the backs of chairs, personal items can’t be stowed beneath desks and the only decorations allowed on cabinets are official company plaques or certificates.
One thing that bugs me about the article is that it doesn’t explain that the rigid aesthetic standards Kyocera implements are not part of the 5S system. Rules prohibiting a sweater on the back of a chair are unique to Kyocera’s “Perfect” 5S processes and not the standard 5S efficiency program.
As an unclutterer and a fan of productivity improving methods, I’m always disheartened when I see extreme examples of efficiency improvement systems discussed as if they are the norm instead of the exception. Programs that strive to increase productivity in the workplace are usually worthwhile systems that increase morale and creative thinking, instead of stifle it. Additionally, most have proven records of increasing quality and efficiency.
If you work for a company with more than 150 employees, you probably are already familiar with at least one Lean system (“Lean” is the buzzword in the business world to mean a program that trims the fat — unnecessary and wasteful processes, methods, systems, etc.). If you’re unfamiliar with Lean systems on the whole, or are only familiar with one specific program, you might be interested in learning more about them. Even if you don’t implement the full systems, simply knowing about their methods can help to improve the way you do your work. I have definitely gained many helpful tips and tricks studying their processes.
There are numerous Lean systems, and each has a different area of expertise. Some can be used together, some are branches of pre-existing systems, while others are stand-alone programs. Different programs fall in and out of fashion, and these are a number of the current heavy hitters and resources that decently explain them:
- Six Sigma — The Six Sigma Handbook, General Electric defines six sigma, Wikipedia
- Toyota Production System/Just in Time Production System — The Toyota Way, TheToyotaWay.org, Wikipedia
- Theory of Constraints — The Goal: A Process of Ongoing Improvement, Podcast interview with Eliyahu Goldratt, Wikipedia
- Kaizen — One Small Step Can Change Your Life: The Kaizen Way, “Practice your personal Kaizen” on Lifehacker, Wikipedia
- 5S — 5S for the Office: Organizing the Workplace to Eliminate Waste, The EPA has a phenomenal description of 5S, Wikipedia
What are your thoughts on Lean systems? Do you find that they contain useful productivity and organizing insights?