Comments on: In-store and online sale at The Container Store

By: Phyllis

Phyllis — Mon, 24 Nov 2008 19:45:05 +0000

Hi, sorry you’re having difficulty with your elfa cart. I have several of them and they’ve always performed reliably; rolling over hard surface floors, carpets, even across a bumpy flagstone patio. I’ve always found the staff at the store to be very helpful so you might just load the empty cart into your car and take it back to the store. Ask them to either replace the cart or fix it. If they fix it, i.e. put the caster back in, make a note of the date, name of associate who helped you and what he said was wrong. Then if it happens again, take it back and request a replacement or a store credit. If you still have the receipt you can request a cash refund. I had a similar problem with one of the little “grocery” carts they sell and they were completely willing to work with me. I know that’s a bit of trouble and you might not want to invest that much time and effort but it might be worth a try. Regards Phyllis

By: Janine Adams

Janine Adams — Fri, 18 Jul 2008 12:41:09 +0000

I’ve owned the Elfa cart for a couple of months and also store it under my desk and haven’t had any problem with the casters. Maybe you do have a defective one, Melissa. Bummer. I love my Elfa cart–it’s so superior to the one it replaced!

By: Melissa H

Melissa H — Thu, 17 Jul 2008 23:28:59 +0000

I have owned the elfa cart for a couple of months. I really liked it at first but I have the same darn problem with it over and over. The little casters that hold the wheels keep flying off and the whole cart comes crashing down dangerously near my toes since I store the cart underneath the middle of my desk. I’ve written the Container Store and they sent me new casters but the cart continues to fall apart. I don’t know what’s going on exactly. Maybe I just have a defective cart. I just thought I’d post a comment and see if anyone else was having this problem.

By: alpha

alpha — Thu, 17 Jul 2008 22:44:44 +0000

Alex Frankel talks about the hiring process and the philosophy of the Container store in his book “Punching In”

I was impressed with how they stacked up against other organizations such as UPS, starbucks, the apple store etc.

(btw – have no affiliation with him – I just thought they were really neat.)

By: laura

laura — Thu, 17 Jul 2008 19:00:58 +0000

I recently went into The Container Store here in my area for the first time. I’m pretty sure my jaw dropped a little and my eyes bugged out at the endless rows full of things to help you get organized. I definitely stopped in my tracks and gazed around…until I noticed the cashier near the door looking at me with a chuckle. I am sure I am not the first!

By: Jenn

Jenn — Thu, 17 Jul 2008 16:30:08 +0000

I absolutely adore that cart. Must…have…one…now.

By: Lorie Marrero

Lorie Marrero — Thu, 17 Jul 2008 12:38:29 +0000

I cannot tell you how many of these Elfa carts we have purchased for clients! They are fantastic.